Shipping policy

At Evergreen Lane, our products are made to order. This means each item is created specifically for you after your order is placed, helping us avoid unnecessary inventory and waste.

Processing Times

Because our products are made to order, please allow 2–7 business days for your order to be processed and produced before it ships.

Processing times are estimates and may vary depending on the product, fulfillment provider, order volume, holidays, or other circumstances. During particularly busy periods, orders may take longer than usual to process.

Shipping Times

Once your order has been shipped, the delivery timeframe depends on the shipping method available for your order and your delivery location.

Available shipping options and their associated costs and estimated delivery times will be shown at checkout.

Please note that transit time begins after your order has completed processing and entered transit. Delivery estimates do not include weekends or holidays unless otherwise stated.

Shipping times are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, weather, holidays, incorrect addresses, or other circumstances outside of our control.

Shipping Rates

Shipping costs are calculated based on the products in your order, shipping destination, and available shipping method. Applicable shipping rates will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for tracking information to update after your order has been handed to the carrier. In some cases, a package may be moving through the carrier's network before the first tracking scan appears.

Incorrect Shipping Addresses

Please carefully review your shipping information before placing your order.

If you notice an error in your shipping address, please contact us at evergreenlanestudio@gmail.com as soon as possible. Because orders may enter production shortly after they are placed, we cannot guarantee that an address can be changed once production has begun.

Evergreen Lane is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout.

Lost, Delayed, or Missing Packages

If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us at evergreenlanestudio@gmail.com and include your order number.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. We will do our best to assist with investigating the shipment.

For damaged, defective, or incorrect items, please refer to our Returns & Refunds Policy.

International Shipping

International customers are responsible for any customs duties, taxes, import fees, or other charges that may apply to their order. These charges are not included in the product or shipping price unless otherwise stated.

International delivery times may vary depending on the destination country, customs processing, and local carrier conditions.