Refund policy

At Evergreen Lane, we create our products to order, and because of the made-to-order nature of our products, we do not accept returns or exchanges for changes of mind, incorrect sizing, or other reasons unrelated to an issue with the product.

Please review product details, sizing information, and product descriptions carefully before placing your order. If you have any questions about a product before purchasing, we're always happy to help.

Damaged, Defective, or Incorrect Items

We want you to be happy with your Evergreen Lane order. Please inspect your order as soon as you receive it and contact us if your item arrives damaged, defective, or incorrect.

If there is an issue with your order, please email us at evergreenlanestudio@gmail.com within 30 days of delivery and include:

Your order number
A description of the issue
Clear photos of the item and the issue

We'll review your request and, when appropriate, work with our fulfillment partner to provide a replacement or refund for the affected item.

Please do not send an item back to us without contacting us first. Because our products are made to order, unauthorized returns may not be eligible for a refund or replacement.

Incorrect Address

Please carefully review your shipping information before completing your purchase. Evergreen Lane is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout.

If you notice an address error before your order has entered production, please contact us as soon as possible at evergreenlanestudio@gmail.com. While we cannot guarantee that an address can be changed before production begins, we'll do our best to assist you.

Order Issues & Missing Packages

If your order appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us at evergreenlanestudio@gmail.com so we can help investigate the shipment.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. We may also be able to assist with investigating the shipment.

Exchanges

We do not offer exchanges for changes of mind, incorrect sizing, or other reasons unrelated to a product defect or fulfillment error.

If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery so we can determine the appropriate resolution.

Cancellations

Because our products are made to order, orders may enter production shortly after they are placed. Cancellation requests must be submitted as soon as possible after placing an order and cannot be guaranteed once an order has entered production.

Please contact us at evergreenlanestudio@gmail.com if you need to request a cancellation.